Operations Manager
The Wave Movement is a curated wellness experience that invites guests to dance in nature as we foster self-care, belonging, and social chance.
The Wave Silent Disco is a guided community dance event held outdoors that uses silent disco technology to create an optimal experience. The Wave is an inclusive event in which everyone gets to join in and benefit from the healing power of music, movement, and nature.
The Wave is more than just a fun event, it is a movement to end loneliness. To further our mission, a portion of the proceeds from each event goes towards supporting non-profit organizations like ALMA, that addresses loneliness and isolation in older adults using intergenerational volunteers and the creative arts.
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We are looking for an experienced Operations Manager to help us with planning, directing, and coordinating our company’s operations. Your responsibilities will include improving efficiency, performance, productivity, and profitability using effective approaches and tactics as we continue to scale.
RESPONSIBILITIES:
Monitor company's operations and analyze their metrics, such as cost-effectiveness, time, accuracy, and so on
Review and optimize existing operational systems, processes, and best practices
Oversee the compliance of operations with specifications and other requirements
Work to support the achievement of the company’s strategic and operational objectives
Analyze financial data/statements and use them to improve profitability
Conduct quality controls and monitor business KPI’s
Organize recruiting, HR and promoting great company culture
Train, onboard, and supervise recruits
Manage a local team to ensure operational excellence, customer satisfaction, and an unbelievable customer experience across the region
Coordinates the event operations activities with other venue departments and event-related contractors. • Recommend and implement venue event services rules, regulation policies and procedures.
QUALIFICATIONS:
3+ years' experience of working in an Operations position, preferably in a health and wellness space.
Profound experience with business and financial procedures, including budgets, forecasting, etc.
Profound experience in budget development and oversight
Excellent understanding of organizational effectiveness and operations management
Basic IT skills, including experience with databases, MS Office, and so on
Strong leadership and organizational skills with the ability to effectively communicate with all levels of the organization
BS degree in operations management or other related areas (prefered). MBA a plus!